AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación.
WHY JOIN US

If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!

ABOUT THE ROLE

As a Technical Support Engineer , you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.

WHAT YOU WILL DO

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- Resolve product-related and technical queries via email and screen sharing sessions;

- Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;

- Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;

- Support customers with the remote installation, updates, and maintenance of TestRail Server instances;





- Assist users in navigating complex setups involving various server environments and web technologies.

MUST HAVES

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- Minimum 2 years of experience in a technical support role ;

- Excellent written and verbal English communication skills ;

- Hands-on experience managing both Windows and Linux servers ;

- Strong understanding of networking and web technologies ;

- Self-motivated and driven by performance metrics to achieve individual and team targets;

- Availability for rotating schedules to support customers 24/5.

NICE TO HAVES

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- Degree in Computer Science or a related technical field;

- Knowledge of SQL or database administration;

- Understanding of the software testing lifecycle and development processes;

- Proven track record of exploring new tools and troubleshooting complex software stacks.

PERKS AND BENEFITS

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- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.

- Exciting projects: Modern solutions with Fortune 500 and top product companies.

- Flextime: Adaptable schedule with remote and office options.

Meet Our Recruitment Process

Application → Coding Challenge → Video Interview → Technical Interview or Interview with the Hiring Manager(s). xqbhyrx Each step helps us understand your skills and overall fit. If it’s a match, you’ll receive an offer.

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📌 Technical Support Engineer (Madrid)
🏢 AgileEngine
📍 Madrid