03 ago
|
Michael Page
|
Madrid
03 ago
Michael Page
Madrid
¿Dónde vas a trabajar?
Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud.
Automotive company
¿Qué harás en tu actual puesto?
- Lead dealer technical support activities (hotline, case management), manage Technical Service Bulletins, and escalate complex technical issues to HQ.
- Serve as the primary technical contact for the dealer network.
- Implement and control warranty policies, analyse warranty trends, and support dealers in correct warranty processes and compliance.
- Deploy the technical training strategy for Spain, covering new models, EVs, and ADAS.
- Ensure certification, launch readiness, and training quality through external training partners.
- Coordinate recalls and service campaigns, ensuring clear dealer communication, correct execution, completion monitoring,
and reporting to HQ and authorities.
- Conduct workshop audits, assess compliance with service and safety standards, identify gaps, and drive corrective actions with dealers.
- Manage outsourced technical training providers, ensuring alignment with curricula, quality standards, budgets, and KPIs.
¿A quién buscamos (H/M/D)?
- 10 Years plus experience in automotive aftersales or technical service management
- Strong knowledge of dealer operations, warranty control, and modern vehicle technologies (EV/ADAS)
- Proven ability to manage dealer networks and external partners
- Fluent Spanish and English
¿Cuáles son tus beneficios? xqbhyrx
Responsible for aftersales technical and operational performance of the Spanish dealer network.
📌 Technical aftersales manager (Madrid)
🏢 Michael Page
📍 Madrid