Role Summary
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The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast‑paced, multi‑site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.

Key Responsibilities

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- Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use

- Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded

- Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime

- Recruit, onboard, train, and manage technicians and operational staff across locations

- Provide leadership, coaching, and performance management to ensure high team productivity and engagement

- Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment

- Oversee scheduling and resource allocation to support 24/7 operations where required

- Ensure compliance with local labor laws,



health & safety standards, and relevant automotive regulations

- Manage operational budgets, control costs, and support financial planning activities

- Support expansion into new locations by establishing processes, teams, and operational readiness

Requirements

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- 8+ years of experience in fleet operations, automotive service management, or a related field

- Proven experience managing multi-site operations or large-scale teams

- Strong understanding of service delivery, KPIs, and operational performance management

- Experience in 24/7 or high-availability operational environments

- Demonstrated leadership skills with the ability to manage, motivate, and develop xqbhyrx teams

- Strong stakeholder management and communication skills

- Financial awareness with experience in budgeting and cost control

- Experience with electric vehicles or advanced automotive technologies is a strong advantage

- Fluent English required; German mandatory; Spanish is a plus

What We Offer

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- Long-term, stable opportunity in a growing operational environment

- Exposure to modern vehicle technologies and large-scale operations

- Opportunity to lead and scale teams across multiple locations

- Ongoing training and professional development

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📌 Ops Lead (Madrid)
🏢 TSMG
📍 Madrid