Operations Representative – French / Dutch and English Speaking
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Apply for the Operations Representative – French / Dutch and English Speaking role at The Cigna Group.

Location: Madrid, Community of Madrid, Spain

About Cigna

Cigna Healthcare is a integral health service company with roots in the US, serving more than 180 million customers and patients worldwide. We deliver quality health care through choice, predictability, affordability and integrated capabilities that advance whole‑person health. Our mission is to help customers improve their health, well‑being and sense of security, supported by a whole‑health approach that focuses on resilience, reduced stress and emotional health.

Roles & Responsibilities

As an Operations Representative on the Life & Protection Solutions team you will:

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- Process incoming insurance claims (e.g., travel, temporary work incapacity) and be the first point of contact for clients, policyholders, and insurance partners.

- Manage reporting data to internal and external stakeholders and support team’s technical experts.

- Assess and process claims based on policy conditions, acting as the hub between medical advisors, claimants, clients’ HR departments, and other parties to ensure accurate handling.

- Maintain professional relationships with clients and third parties, handling files in a manner that best serves claimants and clients.

- Fill out claim data accurately and report findings to finance, client managers, and other necessary parties.





- Answer general questions about policy conditions via email and phone in multiple languages.

Skills and Knowledge

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- Bachelor’s degree or higher in finance, insurance, communication or equivalent experience.

- Strong numerical acumen and proficient communication skills.

- Fluency in English and French or Dutch; additional language skills (e.g., German) are a bonus.

- Previous experience with non‑medical claims such as life or travel insurance is preferred.

- Adaptable, eager to learn, customer‑centric, and results‑oriented.

- Ability to work independently and collaboratively within a team.

- Proficient in Microsoft Office (Word, Excel, Outlook).

What We Offer

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- A diverse role within an international context working with impressive clients.

- A welcoming team and supportive people manager to guide you.

- Cigna’s “Happy You” health and wellbeing initiatives, flexible work hours, and remote work options.

- An attractive salary plus extra‑legal benefits.

Equal Opportunity Employer

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth, related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with respect to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws. xqbhyrx

If you require reasonable accommodation in completing the online application process, please email for support.

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📌 Operations Representative - French / Dutch and English Speaking (Madrid)
🏢 The Cigna Group
📍 Madrid