Experteer Overview
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In this role, you will lead Nutanix’s Worldwide Support team in Barcelona, driving a customer-first culture and high-quality resolution of complex issues. You will partner with Engineering, Field, and Sales to deliver exceptional support while building cross-functional connections across the global organization. You’ll shape how we handle escalations and performance, contributing to a strong NPS and customer satisfaction. This position offers leadership across diverse teams and global projects, with growth support and a focus on development. You will play a pivotal role in scaling our support function as part of a dynamic, hybrid-cloud environment.
Compensaciones / Beneficios
• Lead and mentor a team of Technical Support Engineers with a customer-focused mindset
• Oversee management of complex escalations
• Document and report team performance and escalations for transparency
• Cultivate relationships across the organization to enable cross-collaboration




• Achieve Nutanix entry-level technical certification within six months
• Prioritize tasks, manage conflicts, and perform under pressure to sustain high performance
Responsabilidades
• Minimum 5 years in support roles with at least 3 years in management of Support Engineers
• Strong people management and team leadership capabilities
• Technical background to understand engineering work and support complex issues
• Experience in handling escalations and leading global projects
• Strong communication skills across diverse stakeholders and departments xqbhyrx
• Excellent emotional intelligence and conflict management skills
• Fluency in English; additional languages a plus
• Familiarity with Nutanix technology, hyper-converged infrastructure, and cloud-native technologies desirable
Requisitos principales
• Nutanix stock (RSU) with vesting
• Employee Stock Purchase Plan (ESPP)
• Private Health Care Plan for you and family
• Life and disability insurance
• Meal voucher card
• Flexible compensation scheme including transport assistance

📌 Manager, Worldwide Support (Barcelona)
🏢 Nutanix
📍 Barcelona