Ref: 8231BN

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Company Profile

A well-established SaaS provider with global operations.

Location

Barcelona

Hybrid work 3 days a week in the office

Salary

Up to €60,000 per annum, plus bonus.

Responsibilities

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- To manage operations and maintenance of the international systems and ensure they remain reliable and compliant with client contracts.

- Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance.

- Liaise with and provide technical support to vendors, external service providers and on-site technical teams.

- Build and maintain strong client relationships and manage commercial and contract-related enquiries.

- Understand contractual requirements and ensure operations remain fully compliant and meet performance targets.

- Manage operational budgets,



Profit/Loss performance and track spending against forecasts.

- Develop and execute strategic plans and support frameworks for new projects.

- Drive continuous improvement and operational efficiency initiatives for existing projects.

- Record and report KPI performance and provide team or individual training where required.

- International travel required.

Candidate Profile

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- Fluent in French and English to high business standard (written and spoken) – Essential.

- Experience in a similar operations management role within the IT or SaaS sector – Essential.

- Degree in IT, Engineering or related technical field preferred.

- Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools.

- Previous experience in budget and P&L; management. xqbhyrx

- Excellent communication and negotiation skills.

#J-18808-Ljbffr

📌 French speaking Operations Manager (Barcelona)
🏢 French Selection (FS)
📍 Barcelona