Progress Partners is seeking a Senior Voice Support Manager to own voice and SMS support across products. You will run day-to-day operations, manage BPO partners, and drive continuous improvement with data-driven leadership.
You’ll lead a hands-on team, define quality standards, scripts, and knowledge resources for voice and SMS support, and report performance to the Head of Support. Remote and async by design.
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📌 Senior Voice Support Lead | Remote, Flexible Hours & Impact (Madrid)
🏢 Progress Partners
📍 Madrid
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