We offer a project until December 2027
Deep experience in operational claims handling processes is a must
Our client is a global underwriting leader.
Our client needs to develop efficient tools and processes to ensure its objective, as well as the right controls to manage their portfolio in run-off.
Role Purpose You will work closely with the Head of Claims Continental Europe and the Branch Claims Managers to implement the right processes, MI reports, SLAs, dashboards and controls needed to monitor the CE Claims portfolio, analyse its trends and anticipate needs, with a particular focus on run-off and legacy business management.
You will be in charge of ensuring the claims tasks delegated to our Client's Business Centres are performed according to SLAs and data quality standards.
Support CE managers and Integral Vendor Management on the selection, implementation and control of TPAs and Claims delegated agreements, ensuring alignment with run-off strategies and cost optimisation objectives.
Key Accountabilities Support the Head of CE on the development of the CE Claims function,



with particular attention to run-off portfolio management and optimisation.
Actively contribute to the implementation of TPAs and other externalisation agreements, and support the monitoring of CE TPAs activity.
Produce regular claims MI for the region, enabling the Head of CE and local Managers to monitor their portfolio, detect deviations and implement corrective actions, particularly in relation to run-off performance metrics.
Support CE local Head of Claims by proposing enhancements to their processes and ensuring consistency among different local practices, particularly in the management of legacy and discontinued lines of business.
Engagement in EIID committees as required.
Support the management and oversight of CE Large Losses.
We offer a project with immediate start through December 2027.
Attractive compensation package consisting of a fixed salary + bonus.
#J-18808-Ljbffr

📌 Interim Senior Claims Manager - Madrid
🏢 Michael Page
📍 Madrid