Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.

Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.
Main responsibilities:

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- Provide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions.

- Share with the service team the client's vision, goals, and expectations.

- When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.

- Manage service progress to ensure deadlines, scope, and budget are met.

- Facilitate change requests to ensure all parties are informed about schedule and budget impacts.

- Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings.

- Alert operations management about potential deviations.

- Supervise all incoming and outgoing service documentation.

- Lead the resolution of problems arising from service evolution.

- Pursue customer satisfaction regarding the service.

- Ensure service objectives are met. Subsequently evaluate the service and identify successful and unsuccessful elements.

- Responsible for sending customer satisfaction surveys regarding the service.

- Identify potential Up & Cross Selling opportunities for the account.

Mandatory Skills:

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- At least 4 years of experience as a Salesforce Consultant or similar role.

- Experience working with Agile methodologies.

- Strong communication and presentation skills





- Intermediate-High Level of English (reading, writing, listening and speaking)

What do we offer

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- Permanent contract.

- Flexible Schedule. We make it easy. Balance your professional and personal life.

- Certifications plan. Improve your skills and get the official certificate from our main partners.

- Home Office. You decide and we support you.

- Adaptable retribution (public transport ticket, Ticket restaurant, …).

- Health insurance.

- OMEGA in action. Our commitment to a better society is not just an intention

- Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. xhfqzwm We grow #Together.

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📌 Salesforce Service Lead (Baracaldo)
🏢 Dentsu
📍 Baracaldo