Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Technical Lead.

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Responsibilities

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- Provide support to the sales and functional team in assigned accounts when technical knowledge of the solution is required: Solution design, estimation, and assumptions.

- Support the PM/DM in technical leadership on the project, bringing comprehensive technical knowledge of the platform and identifying the best solution to meet the project's functional demands.

- Detect and notify risks in the technical management of project/client profitability.

- Ensure the smooth progress of the project in terms of Scope, Schedule, and Costs. Alerting and anticipating possible deviations to the Project Manager/Delivery Manager.

- Ensure the fulfillment of the project's technical objectives.

- Ensure compliance with the agreed software quality standards with Omega's Technical Management.

- Supervise the effort estimations of the development and support team during the testing phase of a project.

- Collaborate with the PM/DM in project demos for the client.

- Ensure the final delivery of technical documentation for a project.

- Participate in the development and training of the technical team, advising them to improve their technical skills.

- Identify possible technical Up & Cross Selling opportunities.

- Identify possible methodological improvements for the technical team.

- Collaborate in Omega's community of practice, providing thought leadership, training, and mentoring to other collaborators to develop technical capabilities.

Qualifications

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- 3+ years participating in the full lifecycle of implementations.

- Experience in projects.

- Experience in the different modules: Sales Cloud, Service Cloud, Marketing Cloud,

- Experience with agile methodologies.

- High level of English.

What we offer

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- Permanent contract.

- Adaptable Schedule. We make it easy. Balance your professional and personal life.

- Certifications plan. Improve your skills and get the official certificate from our main partners.

- Home Office. You decide and we support you.

- Flexible retribution (public transport ticket, Ticket restaurtant, …).

- Health insurance.

- OMEGA in action. Our commitment to a better society is not just an intention

- Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. xhfqzwm We grow #Together.

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📌 Salesforce Technical Lead (Madrid)
🏢 Dentsu
📍 Madrid