At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization
This job is for you if you are looking to develop your career in a disruptive environment.
In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a potential churn.
About the team
The CSS team is a very dynamic and energetic team. We all come from different work-related and cultural backgrounds which makes the team very dynamic and fun. We strive for adaptability and we encourage asking questions as well as bringing new ideas to the table. The team has a lot of ambition as each team member can create or join any project, aside from the core tasks of the role, as long as it has a positive impact in Kantox.




Our mission as a team is to provide stellar service to our top priority clients by putting ourselves in the client 's shoes, and by practicing active listening.
Meet the team
Sabrina Giron - Team Manager Customer Service Specialist
Your mission within Kantox
The Role
The Kantox hedging and payments solutions are deeply integrated into our clients ' treasury operations. You support our clients with day to day queries on our platform and technology and take proactive ownership of solving any problems, monitor and analyze our top tier clients ' activity within Kantox, to spot a possible churn, understanding of our international corporate clients ' business and own KPIs like customer satisfaction scores.
Liaising with stakeholders such as Treasury Managers and being part of the Kantox

📌 Customer Service Specialist - Fintech (Barcelona)
🏢 Kantox
📍 Barcelona