We're looking for a Senior ServiceNow Developer to join our team in Madrid, Spain in a hybrid working mode. In this role, you will be responsible for designing, developing and maintaining ServiceNow solutions to enhance efficiency and improve user experience across critical IT processes. You will work on Business Request Catalog, case management and custom components for self-service portals, leveraging best practices to deliver sustainable, upgrade-safe solutions.
This is a hands-on development role with high visibility, where you will collaborate closely with stakeholders, ensure smooth integrations and drive automation initiatives that add measurable value to the organization.
Responsibilities
Design, develop and maintain ServiceNow solutions focused on Business Request Catalog and ticketing
Build and optimize self-service portal components, including custom widgets and forms for enhanced UX
Develop reusable client- and server-side scripts (e.G., Script Includes, Business Rules, Client Scripts) for process automation
Implement system integrations to streamline processes such as onboarding and service requests
Prioritize out-of-the-box functionality to deliver sustainable and upgrade-friendly solutions
Gather requirements, translate business needs into technical designs and produce fit-for-purpose implementations
Ensure robust testing, documentation and deployment of all developments in agile iterations
Troubleshoot system issues, perform root cause analysis and apply fixes across environments (DEV, UAT, PROD)
Requirements
Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience)
3+ years of hands‑on experience in ServiceNow development
Experience developing Service Portal elements, including custom widgets and front‑end enhancements
Familiarity with REST web services, SOAP integrations and messaging frameworks (e.G., Kafka)
Strong knowledge of ITIL‑based Incident, Request and Case Management modules
Understanding of integration patterns (MID Server, API‑based)



and data migration techniques
ServiceNow Certified System Administrator (CSA) required;
Application Developer or Implementation Specialist certification preferred
Ability to troubleshoot complex issues and ensure compliance with security and performance standards
Excellent communication skills to engage both technical teams and non-technical stakeholders
Knowledge of security, compliance and governance standards in regulated industries
Nice to have
Experience designing automation strategies and workflow engines
Awareness of financial services IT operations and risk management requirements
We offer
Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certificationLanguage courses
EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.
Why Join EPAM
WORK AND LIFE BALANCE. Enjoy more of your personal time with versátil work options, 24 working days of annual leave and paid time off for numerous public holidays.
CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.
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📌 Senior Servicenow Developer (Madrid)
🏢 Epam Systems
📍 Madrid