What You 'll Do: Manage Clients Travel needs – Knowledge of Amadeus is a must
Experience in managing sponsorships requirements is a plus.
Work very closely with Congress partners in order to satisfy client requirements such as Congress inscriptions.
Manage individual requests such as Group Meals, Travel or Accommodation requirements
Act as the first point of contact for client queries
Manage day to day project activities
Manage and prioritize responses of event mailbox on a daily basis
Collating data and building excel reporting templates
Produce, review, monitor and action event related documentation, ensuring that appropriate records are maintained correctly
Drafting and editing of delegate communications, including invitations and joining instructions
Ensuring the customer experience is a success, delivery of the event is seamless and exceeds the client 's expectations
Demonstrate the ability to manage multiple projects, stakeholders and deadlines in a calm and composed manner
Be able to multitask and prioritize to manage all client and internal expectations in a fast-paced environment
Collaborate effectively with the other teams members dedicated to other specific tasks
Participate in post-event debriefs (both internal and client) employing a critical eye and ensuring continuous improvement and sharing best practice across all involved
Manage the post event administrative process, when required.
Ensure an excellent level of customer service and to anticipate client requirements
Location LocationMadrid, Spain
The #TeamGBT Experience Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks:



get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Please let your recruiter know if you need an accommodation at any point during the hiring process.
What if I don 't meet every requirement?
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📌 Conference & Events Experience Lead (Madrid)
🏢 American Express Global Business Travel
📍 Madrid