Descripción del trabajo IT Support Specialist Level 2 – Onsite (Barcelona, Spain)
About Sustainable Talent: Sustainable Talent is a leading workforce solutions partner dedicated to empowering high-growth organizations through tailored talent acquisition, advanced technology, and human-centric support. We work closely with innovative companies around the globe to help build teams that drive progress and success.
Position Overview: As an IT Support Specialist Level 2, you will serve as the primary on-site technical resource supporting end-users in our client’s Barcelona office. In this role, you’ll deliver exceptional customer service while resolving a wide range of technical issues across MacOS and Windows environments. You will be employed by Sustainable Talent and embedded within the client’s IT team to provide seamless support.
Key Responsibilities
End-User Support Serve as the primary on-site L2 IT support for the Barcelona office, providing troubleshooting and resolution for MacOS and Windows devices.




Address and resolve escalated IT tickets while maintaining high customer service standards, using tools such as Zendesk for ticket management.
Provide support and training for productivity applications like Gmail/G Suite and Slack.
Build strong relationships with end-users and offer technical guidance in a friendly and approachable manner.
Coordinate with higher-level support teams (L3/engineering) for complex or unresolved issues.
Audio-Visual (AV) Support Manage, maintain, and troubleshoot AV equipment in conference rooms, including Zoom Rooms cameras and audio peripherals.
Deliver technical support for in-person and hybrid meetings, ensuring AV systems are always ready and functioning.
Rapidly troubleshoot AV issues to minimize disruptions during meetings and events.
Device Management & Logistics Oversee the lifecycle managemen
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📌 Spanish Speaking It Networking Support (Barcelona)
🏢 Sustainable Talent
📍 Barcelona