Location: Barcelona (Hybrid) or Seville

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Own and scale outsourced operations performance

Are you experienced in managing external partners and driving operational performance through data and structure?

We're partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations.

This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.

What you'll be doing

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- Own and manage relationships with outsourced service providers (BPOs)

- Lead governance forums (weekly, monthly, quarterly reviews)

- Monitor and improve performance across key KPIs (CSAT, SLA, resolution times)

- Manage vendor scorecards, performance plans, and escalations

- Oversee capacity planning, forecasting, and budgeting

- Ensure partners align with internal processes and quality standards





- Drive continuous improvement initiatives, including automation and efficiency

What we're looking for

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- 5+ years' experience in vendor management, BPO, or operations

- Strong understanding of customer support operations and CX metrics

- Experience managing performance via KPI frameworks

- Exposure to forecasting, capacity planning, and commercial management

- Ability to manage external partners and internal stakeholders effectively

- Strong xkdbapo analytical and problem-solving skills

- Fluent English, Spanish strongly preferred

You’ll thrive here if you:

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- Take full ownership of outcomes, not just processes

- Are confident holding external partners accountable

- Enjoy working with data to drive performance improvements

- Are comfortable in fast-growing, evolving environments

- Like balancing operational detail with strategic thinking

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📌 Partnerships Manager (Barcelona)
🏢 Momentum Global
📍 Barcelona