Reports to: Co-Founder / Head of SalesStart date: September

About Walter

Walter is an AI-powered IT management platform for integral teams. We automate the entire hardware and access lifecycle: onboarding, device provisioning, security, and support, all in one place, inside the tools teams already use (Slack, Teams, Personio etc.). We operate in more than 150 countries today. We're a small, fast-moving team building something new from scratch.

About the role

We're looking for an Account Management Intern to help own and grow a book of existing accounts. This is a sales-driven role: you'll support upsell and cross-sell efforts, help run the day-to-day of client relationships, and learn what it takes to make clients see Walter as a long-term partner, not just a vendor. Great fit for someone who wants hands-on experience in B2B account management and sales.

Responsibilities

- Own the day-to-day relationship with a portfolio of accounts, acting as the client's main point of contact.
- Identify and execute upsell and cross-sell opportunities across the account base.
- Build and maintain a rolling forecast together with each client, tracking usage, upcoming needs, and expansion potential.
- Analyze account data and usage patterns to spot risk, whitespace, and growth opportunities.
- Prepare and lead business reviews (QBRs) with clients, backed by data.
- Organize events and touchpoints with clients (in-person and virtual) to strengthen the relationship.
- Negotiate renewals and expansions, working closely with the sales and finance teams.
- Keep the CRM and account records accurate and up to date.
- Partner with product and support to resolve escalations and close feedback loops.
- Hit and report against revenue retention and expansion targets.

Requirements





- Student or recent graduate in Business, Economics, International Relations, or a related field.
- Strong commercial instinct and genuine interest in sales and client relationships.
- Analytical mindset, comfortable working with data and spreadsheets.
- Excellent communication and relationship-building skills, in Spanish and English( any other language is a plus).
- Highly organized and proactive, able to juggle multiple accounts without dropping the ball.
- Availability to work on-site in Barcelona.

Nice to have

- Experience with CRM tools (HubSpot, Salesforce) and forecasting/pipeline management.
- Background in SaaS, Tech, IT, HR tech, or hardware/device management.
- Experience planning or hosting client events.
- Track record of high performance outside of work: competitive sports, academic competitions, or any discipline where you've competed and won.

What we offer

- Real ownership of a portfolio of accounts and direct exposure to revenue-generating work.
- Working directly with the founders.
- Coffee, water, and fruit always available.
- Fast-paced, high-growth environment with a real path to a full-time Account Manager role.
- Close mentorship from the Founders.

Our values

- We get involved. We're not spectators, we dive into projects and take ownership of the outcome.
- Direct, constructive feedback, always. We say things clearly and on time, with the intent to help each other improve.
- The goal is not the limit. We aim to exceed targets, not just meet them.
- Real ownership. We act like owners of the problem, not like we're waiting to be told what to do.
- Speed with judgment. We'd rather move fast and course-correct than overanalyze without acting.
- Simplicity first. We look for the simplest solution that works, not the most complicated one.

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📌 Account Management Intern (Barcelona)
🏢 Walter
📍 Barcelona