VIAVI is seeking a Tier 1 Support Engineer for the Nitro Core system in Madrid. The role emphasizes rapid, customer-facing resolution and accurate case documentation while participating in after-hours standby rotations for 24x7 coverage.
Fluency in English and Spanish, plus 5+ years in technical support, are required. The position involves working within contracted SLAs and collaborating with engineering to resolve issues.
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📌 Tier 1 Network & Telecom Support Engineer (Madrid)
🏢 Viavi Solutions Spain
📍 Madrid
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