Neotalent Conclusion is one of the leading Iberian specialists in Information Technology and Engineering talent acquisition and management. As part of the Dutch Conclusion group, an ecosystem of 25 companies and 3,600 employees, we focus on increasing our clients’ technological capabilities and accelerating their digital transformation.

At Neotalent Conclusion , we are talent specialists. We attract the best professionals and combine them with the most ambitious projects at the right time. Our success is built on investing in innovation, a results-oriented mindset, and, above all, ensuring that our people have rewarding and fulfilling careers.

With more than 25 years of experience, Neotalent Conclusion has offices in Madrid, Lisbon, and Porto. Our company is made up of a team of more than 850 professionals across different areas of expertise.

Neotalent, the responsive people.

More information at Neotalent Conclusion and Career Opportunities.

We are looking for an L2 Platform Operations Engineer – MuleSoft (Europe Shift) to join our teams and work with a leading international client, supporting business-critical MuleSoft platform operations in a general multi-cloud environment.

What will your responsibilities be?

- Govern and oversee L2 operational activities during the Europe shift to ensure service continuity and SLA compliance.
- Investigate, troubleshoot, and resolve incidents within agreed SLA timelines.
- Perform platform analysis and operational troubleshooting activities.
- Analyze logs and identify the root cause of operational issues.
- Escalate complex issues to senior engineers when required.




- Support daily operational activities and service requests.
- Assist with deployment, release, and change implementation activities.
- Execute operational procedures, runbooks, and recovery actions.
- Document incidents, resolutions, and known workarounds.
- Maintain and update knowledge base articles and operational documentation.
- Identify recurring issues and recommend service improvements.
- Assist with root cause analysis (RCA) activities.
- Develop and maintain simple automation scripts for repetitive operational tasks.
- Track assigned actions through to completion and closure.
- Drive production support meetings and operational reviews.
- Support Flex Gateway platform setup and operations.
- Participate in on-call activities and major incident resolution when required.

What profile are we looking for?

- Academic background in Computer Science, Information Technology, Engineering, or a related field.
- 3 to 5 years of experience in MuleSoft platform management and operations (not API development).
- Hands-on experience with MuleSoft Omni Gateway / Flex Gateway.
- Strong experience with Terraform.
- Solid expertise in OpenShift.
- Experience working with GitHub.
- Basic knowledge of AWS.
- Basic knowledge of Azure.




- Strong expertise in Authentication and Authorization mechanisms, including OAuth and OpenID standards.
- Knowledge of API security standards and their implementation.
- Good understanding of ITIL processes and service management practices.
- Experience with Argo CI/CD.
- Experience working with internal teams and external providers in international and cross-functional environments.
- Availability to support occasional out-of-hours operational activities.
- Availability for short-term travel or relocation when required.

Nice to Have

- Additional experience with MuleSoft Flex Gateway.
- Knowledge of XML, XSD, WSDL, WS-*, Java, and JSON.
- Basic networking knowledge including Virtual IPs, Firewalls, and Load Balancers.
- User-level experience with SoapUI and Postman.
- Experience with ServiceNow.
- Linux administration knowledge.
- Work as a Neotalent Conclusion consultant dedicated exclusively to a strategic international client.
- Hybrid working model: minimum 3 days per week onsite and 2 days remote.
- Access to continuous learning, training programs, and certifications.
- Opportunity to work within a highly collaborative international environment.
- Exposure to cutting-edge cloud technologies across AWS, Azure, and OpenShift.
- Involvement in mission-critical platform operations and continuous improvement initiatives.
- Career development opportunities within a growing international organization.
- Enjoy a flexible compensation plan including meal vouchers, transportation allowance, training benefits, private health insurance, and childcare support.

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📌 MuleSoft Platform Operations Engineer (Madrid)
🏢 Neotalent Conclusion
📍 Madrid