- Build and maintain strong working relationships with clients and brokers, supporting long‑term engagement and satisfaction
- Resolve moderately complex queries and non‑routine issues, ensuring clear communication and timely outcomes
- Apply a consultative approach to explain products, benefits, and administrative processes in a way that meets client needs
- Support the client management team in identifying opportunities to strengthen service delivery and expand business engagement
- Act as a reliable point of contact, responding to client and broker enquiries within agreed timelines
- Coordinate and facilitate client and broker meetings, including organising WebEx sessions and contributing to presentations where required
- Contribute to reporting, data updates, and administrative processes, ensuring accuracy and visibility of account activity





Requirements

- Experience in a client‑facing or customer support role
- Fluent German language skills, with the ability to communicate confidently in both written and spoken contexts
- Ability to manage competing priorities and meet deadlines in a fast‑moving environment
- Strong communication skills, with confidence explaining complex information clearly
- A proactive approach to problem solving and taking ownership of outcomes
- Confidence working independently while keeping stakeholders informed
- Familiarity with Microsoft Office tools and working with data or reporting systems

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📌 Large Corporate Client Executive, German-speaking (Madrid)
🏢 Jobtailor
📍 Madrid