Company Description

Would you like to work for a company where hospitality is a work of heart and you can be all you are? Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40 hotel brands, we nurture a real passion for service and achievement beyond limits. At the Accor Global Reservation Centre, we offer memorable experiences to our clients. You will be part of an international team helping guests with the best experience when making the reservation in luxury hotels around the world, sharing your expertise and knowledge of our spectacular, world‑class locations while having authentic conversations with guests.

Job Description

As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will engage guests in authentic conversations, drive bookings, and maximize revenue, ensuring exceptional service and achieving sales targets.

Your mission will be to serve as the connection between Accor and our guests through:

- Responding to guests’ requests in an unscripted environment, where we are known as Heartists (Heart + Artist). Everything we do comes from the heart, giving you freedom to be creative in your conversations.
- Having authentic conversations while booking general travel experiences to luxury destinations.
- Sharing your knowledge and passion for hospitality, making thoughtful recommendations to help guests choose the right room and package for their needs.

What is in for you?

- Great welcoming plan: a one‑month training plan to help you understand our culture, values, business, and quality standards,



giving you confidence when you take your first calls.
- Inclusive and international workplace: a diverse, inclusive, and enjoyable environment with over 30 nationalities.
- Collaborative atmosphere: work with a team of passionate individuals dedicated to excellence.
- Exclusive discounts: attractive discounted rates at iconic properties worldwide.
- Health & wellbeing: private health insurance and activities supporting wellness initiatives.
- Incentive plan: rewards based on smart goals.
- Global reach: make an impact by connecting with guests from around the world.
- Community involvement: opportunities to give back and positively impact the community.

Qualifications

- Education and/or work experience in sales, customer service, hospitality, or tourism industries.
- Experience in luxury travel is an asset.
- Native or proficiency level in French is mandatory.
- Fluency in English (C1) is required.
- Computer literate.
- Passion for travel and hospitality.
- Active listening: ability to understand and respond to guests' needs while adapting a sales‑oriented approach.
- Excellent verbal and written communication and interpersonal skills.
- Strong understanding of customer service principles and best practices.
- Exceptional organizational and time‑management abilities.
- Strong sense of responsibility and accountability.
- Curiosity and eagerness to self‑develop.
- Team spirit.
- Respectful and collaborative within a diverse multicultural environment.
- Availability to start in July 2026.

Additional Information

- Must be currently legally entitled to work part‑time in Spain.
- 20/25 hours per week contract.
- AM & PM schedules.
- Days off during weekdays.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

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📌 Luxury Reservation Consultant / French Speaker (Part-Time) (Barcelona)
🏢 Accor
📍 Barcelona