Customer Support Representative (German)

You are fluent in German and passionate about delivering great customer service. Join our international team as a Customer Support Advisor, working remotely from anywhere in Portugal.

You’ll be the first point of contact for customers — a true brand ambassador ensuring a smooth and positive experience every time.

Your Role:

You’ll support customers via social media, chat, phone, and email with inquiries about subscriptions, invoicing, and technical issues. You’ll troubleshoot, find solutions, and make sure every customer feels valued and supported.

Key Responsibilities:

- Address customer needs with enthusiasm and professionalism
- Troubleshoot issues and provide accurate solutions
- Support account management and software functionality
- Deliver timely, precise responses
- Keep detailed records of customer interactions

What We Offer:





- Remote position in Portugal – work from the comfort of your home
- 6‑month contract with the possibility of extension
- Full‑time, rotational shifts: Monday to Sunday, 08:00–21:00 (Portuguese time)
- 2 days off per week (rotational)
- International work environment and supportive team

Salary and Benefits:

- Plus two extra salaries per year (as granted by Portuguese law)
- Performance bonus: up to €100 gross/month (paid during the first 12 months)

Languages Required:

- German – C2 level

Please note: the client’s name is confidential and must not be disclosed.

If you’re ready to take your career to the next level and work with a integral team from home — apply now!

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📌 Customer Support Representative (German) (España)
🏢 REAL Rec Solutions
📍 España