Job Overview

We are looking for a motivated and customer-focused Dutch-speaking Customer Support Specialist to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction.

Key Responsibilities

- Provide excellent customer support via phone, email, and chat in Dutch and English

- Handle customer inquiries, complaints, and requests in a professional and timely manner

- Troubleshoot issues and provide appropriate solutions or escalates when necessary

- Maintain accurate records of customer interactions in the system

- Ensure customer satisfaction by delivering a high standard of service

- Work closely with internal teams to resolve complex cases

- Meet performance targets and KPIs (response time, resolution rate, customer satisfaction)

Requirements

- Fluency in Dutch (C2 level)



and good command of English (B2 or higher)

- Previous experience in customer support or a client-facing role is an advantage

- Strong communication and problem‑solving skills

- Ability to work in a fast‑paced environment

- Basic computer skills and familiarity with CRM systems

- Team player with a proactive attitude

What We Offer

- Competitive salary package

- Relocation support (if applicable)

- Modern office in Madrid

- International and multicultural work environment

- Career development opportunities

- Training and continuous learning

Preferred Profile

- Customer-oriented mindset

- Strong attention to detail

- Ability to remain calm under pressure

- Adaptable and adaptable

#J-18808-Ljbffr

📌 Dutch-Speaking Customer Support Specialist (Madrid)
🏢 Cross Border Talents
📍 Madrid