Our client is a fast-growing logistics scale-up on a mission to transform how goods move. Currently in a strong growth phase, they are building a powerful SaaS platform used by both customers and transport partners—and they’re just getting started.

In this role, you will be responsible for ensuring that new clients understand our logistics and operational services from end to end. You will provide training and support on how to use the platform and systems, guaranteeing a smooth and efficient transition that improves both the customer experience and internal workflows.

If you're an Onboarding Specialist fluent in French who’s eager to learn, take ownership, and grow quickly in a dynamic scale-up environment, this is the kind of place where you can truly thrive!

Main responsibilities

- Logistics coordination: Supervise product reception, ensure stock is correctly registered, and collaborate with logistics to meet delivery deadlines and conditions
- Collaboration with Operations: Ensure proper storage and distribution of products
- Optimize internal processes together with the operations team
- Communication with clients: Act as the point of contact during the onboarding process, provide updates on delivery status, and resolve concerns
- Process optimization: Improve the efficiency of stock inbound processes and automate processes whenever possible

Core skills/experience

- Previous experience (1-3 years) in Customer Onboarding, Customer Success, Logistics Operations, Supply Chain, or similar roles
- Experience in SaaS,



e-commerce, or logistics is a plus
- Background in Business Administration, Logistics, International Trade, or related fields
- Experience in project management and cross-departmental coordination
- Skills in data analysis and tracking operational KPIs
- Advanced Excel skills
- Excellent communication skills and ability to manage expectations with clients and teams
- Ability to solve problems and make quick decisions
- Proactivity in identifying improvements in the onboarding experience

What’s on offer

- Salary package: 23-27K plus 3K of bonus
- Remote work 1 day per week after the probation period
- Entrepreneurial and adaptable environment with a culture of collaboration
- You will be part of a scale-up company where your work will have visible and immediate results
- Benefits for restaurants, transport and daycare through Cobee
- Health insurance with Adeslas included in the flexible remuneration
- Monthly afterworks and an environment that drives your personal and professional development

Our recruitment process

- Step 1: Interview with one of our recruiter to know you better
- Step 2: Screening call with HR
- Step 3: On-site interview with the On-boarding team and a small business case

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.

#J-18808-Ljbffr

📌 Junior Onboarding Specialist with French (Vilafranca del Penedès)
🏢 Babel Profiles
📍 Vilafranca del Penedès