Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

The Digital Application Support Engineer ensures stability, performance, and continuous improvement of Radisson’s brand web and mobile applications. This role focuses on technical operations, incident resolution, platform monitoring, and support process optimization as part of the Site Reliability Team, working closely with Observability and DevOps team, internal teams and external partners to maintain reliable digital services for our stakeholders.

Responsibilities

1. Application operations & support
- Monitor the health, performance, and availability of web and mobile applications.
- Troubleshoot and coordinate application issues.
- Perform root cause analysis and implement corrective actions end-to-end with our development teams.
- Ensure proper ticket triage, routing, and escalation across L1/L2/L3 teams.
- Maintain operational runbooks, knowledge base articles, and support documentation.

- Incident & Problem Management





- Lead incident response for application outages or degraded performance.
- Coordinate cross-functional teams to restore service quickly.
- Document incidents, follow up on post-mortems, and drive long‑term fixes.
- Communicate incident status, impact, and recovery progress to stakeholders.

- Platform monitoring & automation

- Improve monitoring dashboards, alerting rules, and automated checks.
- Identify opportunities to automate repetitive support tasks.
- Enhance reporting tools for KPIs, SLAs, and operational trends.

- Stakeholder support & communication

- Serve as a technical point of contact for digital stakeholders.
- Translate functional issues into technical actions and vice versa.
- Provide regular updates on platform stability, performance, and ongoing improvements.

Qualifications

- Language skills:
- Professional English proficiency (spoken and written) is required.

- Must‑have experience:

- 2–3 years of experience in application support, service operations, or technical support engineering.
- Strong troubleshooting skills across web and mobile application stacks.
- Experience with incident management, problem management, and root cause analysis.




- Familiarity with monitoring tools (Dynatrace, Grafana, New Relic).
- Vendor and partner coordination experience.
- Strong analytical and reporting capabilities.
- Proven track record supporting complex digital platforms with SLAs/KPIs.

- Highly desirable experience:

- Experience supporting enterprise‑scale web and mobile applications.
- Exposure to cloud environments (Azure, AWS, GCP).
- Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies.
- Hospitality industry experience.
- Experience working in multicultural environments.

- Travel requirements:

- Up to 20% travel.

- Soft skills:

- Excellent communication (technical and non‑technical)
- Strong stakeholder management
- Customer‑centric mindset
- High attention to detail and analytical rigor
- Ability to work in fast‑paced, matrixed environments

- Minimum education:

- University Degree in Computer Science, Engineering or related field.
- Cloud, agile and/or DevOps certifications are valuable.

Benefits

- Up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide.
- Guaranteed minimum of 30% off for your Friends & Family.
- Exclusive discounts on breakfast, food & beverage, spa and more.

The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company’s directives.

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📌 Digital Application Support Engineer (Madrid)
🏢 Radisson Hotel Group
📍 Madrid