Simplifae is a European leader in eProcurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions.

Position Overview

As a Customer Succes s you will manage and grow relationships with Spanish-speaking clients, ensuring high retention, customer satisfaction, and revenue expansion.

You will combine customer success and commercial acumen , acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value.

Key Responsibilities

- Manage a portfolio of Spanish clients, ensuring strong engagement and satisfaction.
- Drive renewals and retention, proactively identifying at-risk accounts.
- Deliver consultative support, helping clients maximize value from Simplifae solutions.
- Identify and execute upsell and cross-sell opportunities.
- Manage commercial processes, including proposals and contract updates.
- Maintain accurate client data in CRM systems .
- Analyze customer behavior, feedback, and market trends to inform strategy.




- Collaborate cross-functionally to improve product adoption and customer outcomes.
- Act as a trusted advisor and key point of contact for clients.

Education & Experience

- Up to 2-3 years of experience in Customer Success, Account Management, or similar roles.
- Experience with CRM platforms (Salesforce, Pipedrive, Dynamics 365, or similar).
- Background in SaaS, B2B services, or digital platforms preferred.
- Bachelor’s degree in a relevant field (preferred).
- Strong communication and relationship management skills.
- Commercial mindset with proven upselling/cross-selling ability.
- Analytical and data-driven approach.
- Ability to manage multiple clients and priorities effectively.
- Problem-solving and adaptability.
- Fluent in Spanish and En glish (mandatory).Portuguese is a plus.

Why This Role Matters

- Expanding Simplifae’s presence in the Spanish market
- Driving customer lifetime value and revenue growth
- Ensuring consistent and high-quality customer experience
- Supporting strategic growth across international portfolios

What We Offer

- Opportunity to work in a fast-growing tech environment

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📌 Customer Success (Madrid)
🏢 Simplifae
📍 Madrid