Equal Employment Opportunity

We are committed to an inclusive and equitable hiring process. Candidates are evaluated based on skills, experience, and potential, without regard to protected characteristics, and in alignment with our hiring procedures and business needs.

Overview

The Revenue Optimization Specialist - M&E; is responsible for assigned chasing activities/tasks.

This role reports to the Manager of Revenue Optimization and maintains close working relationships with Client Support teams and other Onyx stakeholders.

The Revenue Optimization Specialist is expected to perform all assigned activities and ensure they are accomplished per SOP and expectations.

Location

Spain

Scope

NORAM/EMEA

Education

- Minimum required: Bachelor’s degree in Tourism or related field

Span of Control

Reports to: Manager of Revenue Optimization

Responsibilities

- Perform all accounting tasks such as, but not limited to matching payments from hotels and Onyx, ensuring funds are matched before monthly/weekly payments to clients.
- Handle all manual tasks related to Revenue Optimization on their respective tools and deliver according to set timelines/KPIs.
- Generate and deliver client reports based on defined needs and schedules.
- Improve the quality of the database (legal details, banking information, etc.).
- Identify application system issues and open tickets to the appropriate stakeholders.
- Liaise with internal departments for resolving service problems,



proactively identifying possibilities for automation and efficiencies.
- Alert and escalating irregularities in any area of production.
- Proactively identify activities to improve performance of clients.
- Provide quality deliverables and accurate status reports for management review.

Qualifications

- One (1) year of payment collection experience.
- One (1) year of corporate Meetings & Events experience.
- Fluent spoken and written communication in English.
- Excellent telephone/call skills.
- Proficiency in the use of Excel.

Preferred

- Advanced use of Salesforce.
- Good understanding of the hospitality industry.
- International experience.

Teamwork/Leadership/Interpersonal Skills

- Comfortable working with a team but able to work with little supervision.
- Able to work in a changing environment with strict goals.
- Understanding systems process flows, data flow, file specification and ability to troubleshoot.
- Enjoys working in constant contact with customers.

Organizational Interlocks

This position will work closely with internal stakeholders across the organization, mainly the client service and client management team, to provide the best possible service to external clients.

Physical Demands/Travel required

Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.

Travel for this position is less than 10%.

This position is hybrid in office and remote.

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📌 Revenue Optimization Specialist (España)
🏢 Onyx CenterSource
📍 España