Overview

What’s the job? As Front Office Agent, you’ll be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Supervisor.

Responsibilities

- Be the warm welcome that kicks off a memorable guest experience.
- Support the Front Office Supervisors in all required tasks.
- Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out, take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge,



and loop in management when necessary.
- Stay safe by following our safety procedures, reporting all incidents and wearing any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.

Requirements

- Bachelor’s degree in hospitality or related field.
- 2+ years’ experience working in Front Office department.
- Must be fluent in local language and English; additional languages are highly valuable.
- Proactive, positive, energetic, dynamic, empathetic, team-oriented, and with a passion for service.

Benefits

- Discounted international room rates.
- Room for professional growth in one of the largest hospitality companies.
- Training programmes and access to IHG’s training tool.
- Uniform and laundry service.
- Meals while on duty.
- Private health insurance discount.
- Kimpton Benefits: our platform with exclusive discounts for employees.

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📌 Front Office Agent - Kimpton Vividora Barcelona
🏢 IHG Hotels & Resorts
📍 Barcelona