Fever is a leading tech platform for culture and live entertainment, helping events, creators and audiences connect worldwide.

What you’ll do

- Manage the onboarding of new partners, guiding them through the first steps
- Provide support to partners, delivering accurate, valid and complete information, and solving questions and problems
- Guide partners through our internal platform
- Assist partners in the billing process
- Maintain close communications with the Sales Team
- Translate new deals from the Sales Team into standardized information for operational purposes
- Follow communication procedures, guidelines and policies to deliver the best possible service to partners

Who you are

- 1–2 years of relevant experience in User Support, Customer Service, or high‑level client services
- Comfortable in a fast‑paced working environment
- Excellent interpersonal and communication skills, both oral and written
- Able to handle delicate conversations with a calm, problem‑solving approach
- Advanced English and Spanish proficiency
- Go‑ahead type of person, organized and motivated
- Excellent eye for detail and accuracy
- Days off schedule: fixed weekdays only; public holidays scheduled in advance if needed

Location





Our main office is located in Madrid, but we welcome candidates from anywhere in Spain.

Benefits

- Attractive compensation package with base salary and potential bonus for top performance
- 40% discount on all Fever events and experiences
- Work from a central location in Madrid
- Home‑office friendly
- Health and dental insurance
- Gympass membership
- Adaptable remuneration with 100% tax exemption through Cobee and option to receive part of salary in advance via Payflow
- Responsibility from day one; professional and personal growth
- Great work environment with a young, international team

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help by providing a welcoming and seamless journey.

#J-18808-Ljbffr

📌 Junior Partner Representative (Weekends) (Madrid)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Madrid