Customer Care Position

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative in Sofia, Bulgaria.

Si desea saber un poco más sobre esta posibilidad, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.

As a Customer Care Representative, you will provide exceptional customer service to our Polish and English-speaking clients, serving as the primary point of contact for all customer inquiries and concerns, ensuring that all issues are resolved in a timely and satisfactory manner. Your main duties will include answering customer calls and emails, troubleshooting and resolving customer issues, and maintaining accurate records of all customer interactions.

Responsibilities

- Provide exceptional customer service to Polish and English-speaking clients
- Serve as the primary point of contact for all customer inquiries and concerns
- Answer customer calls and emails in a timely and professional manner
- Troubleshoot and resolve customer issues, escalating to management when necessary
- Maintain accurate records of all customer interactions




- Collaborate with team members to improve customer service processes and procedures
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Handle additional duties and responsibilities as assigned by management

Requirements
- Fluency in Polish and English (both written and spoken)
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Positive attitude and a passion for helping others
- Previous experience in a customer service role is preferred, but not required
- Must be able to work full-time in our office in Sofia, Bulgaria

What We Offer
- Competitive salary, benefits, and relocation package
- Opportunities for growth and development within the company
- Dynamic and international work environment
- Supportive and collaborative team culture

If you are a motivated and customer-oriented individual with fluency in Polish and English, we encourage you to apply for this exciting opportunity. xcskxlj Please submit your application, including your resume and cover letter, to our HR department.

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📌 POLISH - English | Customer Care position based in Sofia, Bulgaria (Barcelona)
🏢 Velenosi & Meredith Consulting
📍 Barcelona