Experteer Overview In this role you will lead the Customer Intelligence strategy to unlock value from customer data across the lifecycle, enabling data-driven decisions that boost retention, engagement and growth in LatAm. You will build advanced analytics capabilities, identify churn drivers and opportunities, and translate insights into actions for sustainable recurring revenue. You’ll join the LatAm Customer Value Management team to shape data governance, dashboards and KPI tracking. This position offers a chance to influence cross-functional initiatives at scale and drive customer-centric transformation.Compensaciones / Incentivos
- Define and execute the Customer Intelligence strategy across the full customer lifecycle
- Develop advanced analytics capabilities for retention, loyalty and growth initiatives
- Identify customer behavior patterns, churn drivers, risks and opportunities through data analysis
- Lead the development of customer segmentation, predictive models and next-best-action capabilities
- Generate actionable insights to support strategic and operational decision making
- Define and monitor customer KPIs, dashboards and customer health indicators
- Ensure data quality, governance and consistency of customer-related data and KPIs
- Collaborate with Data, IT and Business teams to improve data accessibility and Single Source of Truth




- Support AI-driven initiatives and advanced analytics solutions
- Drive automation and continuous improvement in analytics processes
- Translate complex analyses into business-oriented recommendations for senior stakeholders
- Collaborate with Marketing, Operations, Sales and Finance to optimize customer valueResponsabilidades
- 7+ years in Customer Analytics/Data Analytics/BI or related advisory roles
- Bachelor’s degree in Engineering, Mathematics, Statistics, Economics, Business Administration or related fields
- Strong analytical and strategic thinking
- Deep understanding of customer lifecycle management and recurring revenue models
- Advanced knowledge of analytics, segmentation and predictive modeling
- Data-driven mindset with experience turning data into actions
- Experience with dashboards, KPIs and customer performance monitoring
- Exposure to AI, machine learning and advanced analytics initiatives
- SQL and data querying capabilities
- Strong stakeholder management and cross-functional leadership
- Ability to simplify complex concepts for non-technical stakeholders
- Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) valued
- Fluent in English and Spanish; Portuguese a plusRequisitos principales
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📌 Head Of Customer Intelligence (Madrid)
🏢 Verisure
📍 Madrid