Experteer Overview You will lead the end-to-end digital insurance experience across channels, driving a customer-centric journey and aligning global priorities with local markets. In this role you work at the intersection of Product, Experience and Market Coordination to ensure scalable UX standards and measurable impact. You’ll partner with analytics, tech and business teams to optimize performance and share learnings across markets. This is a chance to shape digital experiences in a large, international financial services group.Compensaciones / Beneficios
- Define and evolve the end-to-end digital insurance experience across app, web, and assisted channels
- Drive journey simplification and customer-centric design
- Identify UX barriers impacting conversion and engagement
- Ensure cross-channel consistency between digital and assisted environments
- Collaborate with CRO u0026 Experimentation to embed behavioral insights
- Establish scalable UX standards and design guidelines across markets
- Support countries in diagnosing experience gaps and action plans
- Govern backlog prioritization based on business impact and funnel performance
- Ensure alignment between product roadmap and growth objectives
- Coordinate with Technology and BECO for timely delivery
- Monitor progress and address cross-functional dependencies
- Act as main coordination point between Global and local digital insurance teams
- Establish governance routines and monitor action plan execution




- Ensure consistent implementation of integral initiatives and standards
- Identify performance gaps and support corrective actions
- Work with Digital Analytics Lead to ensure KPI transparency and comparability
- Track Digital Share, Conversion Rate, LTV/CAC and customer growth across markets
- Prepare structured performance materials for senior stakeholders
- Identify high-performing initiatives and develop playbooks for replication
- Foster knowledge sharing and cross-country collaboration
- Document learnings and scalable initiativesResponsabilidades
- 15+ years of experience in digital product, customer experience and transformation roles
- Proven experience leading cross-channel digital experience optimization
- Experience owning product backlogs and collaborating with technology teams
- Experience with attribution models and performance measurement frameworks
- Experience scaling paid media across multiple markets
- Hands-on experience with A/B and multivariate testing
- Experience coordinating multiple international markets
- Experience operating in large, matrix organizations
- Experience in insurance, banking or financial servicesRequisitos principales
- hybrid work model
- learning via Santander Open Academy
- competitive salary with bonuses
- health and wellness programs (BeHealthy)
- childcare support and family-friendly programs
- gym/WellHub membership and meal subsidy

📌 Global Digital Product & Experience Manager (Boadilla del Monte)
🏢 Grupo Santander
📍 Boadilla del Monte