ServiceNow Solution Architect – ITOM

Remote · Spain

About the role

We're looking for a ServiceNow Solution Architect with deep expertise in IT Operations Management (ITOM) to join our ServiceNow Business Group. You will provide technical leadership and design end-to-end ITOM solutions — covering Discovery, Service Mapping, and Event Management — working closely with clients, technical teams, and business stakeholders to deliver scalable, high-quality implementations.

Why join us?

HIGH-IMPACT PROJECTS

Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH

Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN

Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING

Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK

Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE

Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH

Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

- Restaurant tickets for every working day
- Permanent contract — we're investing in a long-term relationship
- Flexible benefits: Gympass and nursery tickets through our versátil retribution scheme
- Referral bonus — bring great people in and get rewarded
- Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

- 3+ years of hands-on experience with ServiceNow ITOM implementations
- CIS-Discovery, CIS-ITOM, or CIS-Event Management (at least one required)
- Hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, and Event Management
- MID Server configuration, troubleshooting,



and performance optimization
- Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds and Dynatrace
- API integration experience using REST, SOAP, and JSON
- Knowledge of IT infrastructure: networking, servers, and cloud environments (Azure preferred)
- Strong communication, facilitation, and thought leadership skills
- Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops

What you'll do

- Provide technical leadership and guidance across ServiceNow ITOM implementations
- Design elegant, scalable solutions that improve how stakeholders and organizations work
- Configure, troubleshoot, and optimize MID Server performance across complex environments
- Lead integrations between ServiceNow and monitoring and observability tools
- Design and implement API integrations using REST, SOAP, and JSON
- Provide input on IT infrastructure architecture including networking, servers, and cloud environments
- Present technical architecture solutions clearly to project teams and client stakeholders
- Lead and mentor junior team members throughout the delivery lifecycle
- Collaborate with the team on creative and effective design solutions
- Review project documentation to ensure quality and compliance
- Interact and consult directly with clients on technical and architectural matters
- Lead project design and documentation from start to finish
- Compile requirements and define ServiceNow-based solutions for customers
- Collaborate with SMEs, solution architects, and technical architects to define technical direction
- Act as a recognized Architect or Design Authority, providing input on ServiceNow design
- Support implementation programmes for complex, enterprise-scale solutions
- Establish and enforce design standards and best practices throughout the delivery lifecycle
- Support pre-sales activities including scoping, estimates, and statements of work

Ready to lead enterprise-scale ITOM implementations on the ServiceNow platform?

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📌 ServiceNow Solution Architect – ITOM (Barcelona)
🏢 Cognizant
📍 Barcelona