- The Customer Engineering (CE) team at Moloco partners with the Business Development (BD) and Product/Engineering teams to be the trusted technical advisors for Moloco’s clients. You will help the retail media platform owners to successfully build an in-house advertisement business for clients using the Moloco Commerce Media (“MCM”), a machine learning-powered AdTech solution
- Within the MCM org, the Customer Engineering team (CE) is responsible for driving the successful adoption of Moloco Commerce Media, serving as GTM champions and technical experts.
- The CE team will drive the successful adoption of our products by advising clients on the best technical implementation and delivering training, architecture design consultations, and best practices.
- The CE team identifies gaps in the product, develops technical solutions, and communicates feature requests to product, engineering, and other cross-functional partners to shape product direction
- Be the trusted technical advisor for clients by offering guidance on platform integration, optimization, and troubleshooting
- Understand clients’ business objectives and challenges to provide tailored technical solutions and recommendations
- Collaborate with BD teams to support pre-sales activities, including product demonstrations, technical consultations, and solution design
- Lead technical implementation projects, including platform setup, configuration, and customization, to meet clients’ requirements and deadlines
- Conduct training sessions and workshops to educate clients on best practices, new features, and industry trends
- Proactively identify opportunities for process improvement, feature enhancements, and product innovation based on client feedback and market insights
- Stay abreast of industry developments, emerging technologies, and competitive landscape to maintain a deep understanding of the AdTech ecosystem

Benefits

- Comprehensive health and wellness: Competitive health (100% coverage for you), dental,



vision and life insurance for you and your family. In addition, enjoy membership to Calm, Headspace, Spring Health, as well as fitness and health reimbursements
- Professional development: $2,500 Learning and Development stipend annually to grow yourself professionally
- Food and snacks: Enjoy lunch on us. We bring lunch in for employees everyday, In addition, our kitchens are filled with healthy snacks and beverages for you to enjoy
- Paid parental leave: Our parental leave for primary and secondary caregivers have you covered when you welcome a new child into your family
- Unlimited vacation: We encourage team members to take time off to relax and recharge with our adaptable paid time off policy. We also offer leave time for various reasons
- Financial benefits: We provide equity and generous retirement benefits that help you prepare for your future. In addition, home office setup and phone, internet and transportation reimbursements- 8+ years of professional experience within cloud, software, or machine learning domain areas like software engineering, systems engineering, machine learning, cloud infrastructure architecture, networking, security, data and analytics
- Experience in a technical role within the AdTech industry, preferably with hands-on experience in ad serving platforms, programmatic advertising, or related technologies
- Strong technical and problem-solving skills, the ability to understand and troubleshoot systems and application flows, dive deep into complex problems & find their root cause
- Demonstrated experience to autonomously identify goals and effectively deliver the goals along with the cross-functional internal and external stakeholders
- 5+ years in technical field roles – like Solutions Architect, Customer Solutions Engineer or Professional Services Consultant – in the retail or the AdTech industry
- Comfortable communicating technical concepts to both technical and non-technical audiences
- 3+ years of hands-on implementation, architecture design, or consulting experience in the application or the cloud infrastructure

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📌 Senior Customer Engineer (MCM) (Madrid)
🏢 Socket.dev
📍 Madrid