ADP is hiring a Learning Support CoordinatorIn this role, you will manage the learning systems and support all users of ADP learning systems. You will proactively contact users before training to control all requirements and help them connect to our systems.You will administer our Learning Management System, work closely with the project manager on improvement projects, maintain the LMS, create new features, and assist users with issues. You will serve as the first point of contact between ADP, our provider, the learning team, and our learners, participate in meetings, provide status updates, and assist in reporting to aid the team in forecasting workload.Maintain learning technologies operations- Be the main point of contact for learning technologies providers (DEFI, XPERTEAM) for daily operations- Follow up with users and providers on tickets raised or system malfunctions- Ensure efficient and reliable system interfaces- Aid in delivering dashboards and reports needed for business- Ensure platforms are updated by contributors according to standards- Customize the LMS platform to meet organizational needs- Maintain the LMS and perform testing on the staging environment- Work closely with the training team and project manager on LMS improvement projects- Proactively provide solutionsPartner with Stakeholders- Actively listen, understand,



and respond to stakeholders- Provide regular status updates to business stakeholders and cross‑functional teams- Obtain approvals on project change requests so all stakeholders are informed of impacts- Participate in weekly meetings with our provider / CSM to review tickets- Participate in weekly and monthly team meetings- Provide regular reportingAssist users of the systems- Help participants connect to training sessions- Support Learning consultants who encounter difficulties reaching training sessions- Helpline/pre‑control requirements with participants before training- Categorize each phone call to provide reporting- Organize workshops to control connection processes with participants- Create tickets to report malfunctionsRequirementsA college degree is desirable but not required. Strong skills and the following experience are essential:- Fluent in French (you will work only in French)- Good communication skills- English is a plus- Ability to find solutions and summarize/report issues- Ability to work in a multicultural environment- Collaborative approach to work- Good knowledge of Microsoft Office tools- Proactive in proposing solutionsBonus points for these- Experience with project management- Experience in a call centerWhy you'll love working here- Be yourself in a culture that values equity, inclusion,



and belonging- Belong by joining one of nine Business Resource Groups that connect globally with networks and allies- Grow your career in an agile, fast‑paced environment with many opportunities to progress- Continuously learn through ongoing training, development, and mentorship opportunities- Be healthy with best‑in‑class benefits starting on Day 1- Balance work and life with flexibility and resources to integrate work and life- Focus on mental health and well‑being with support for each other- Join a company committed to giving back and creating positive community impact- Get paid to volunteer for causes you care aboutDiversity, Equity, Inclusion & Equal Employment Opportunity at ADPADP is committed to an inclusive, diverse and equitable workplace, and further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADPADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. Our people are expected to uphold our values with integrity and behave in a manner that fosters an honest and respectful workplace.#J-18808-Ljbffr

📌 Learning Support Coordinator W/French (Barcelona)
🏢 Fairygodboss
📍 Barcelona