Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processesResponsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issuesSupport technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issuesHandle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfactionMaintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimizationCollect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service recordsProvide technical training to distributors, installers, and service partners, covering product installation,



commissioning, maintenance, and troubleshootingQualifications:Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related fieldsExperience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferredSolid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshootingHands-on experience in onsite installation, commissioning, or technical serviceFamiliarity with communication protocols such as Modbus, CAN, and TCP/IP is preferredStrong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal teamsCustomer-oriented, proactive, and capable of working independently and driving problem resolutionFluent in both Spanish and English as working languagesWillingness to travel within Europe when require#J-18808-Ljbffr

📌 Global Technical Service Engineer - After-Sales & Training (Madrid)
🏢 AlphaESS Europe
📍 Madrid