Experteer Overview In this role you own a defined portion of outbound orders from end to end, balancing automation with human judgment. You’ll operate across channels and export/import tracks, ensuring on-time delivery and cost control while continuously improving the system. You collaborate with cross-functional teams to meet service targets, optimize margins, and adapt to peaks with a flexible, automation-friendly mindset. This is an impactful position at a fast-growing luxury fashion brand centered on sustainability.Compensaciones / Beneficios
- Own a defined volume of outbound orders through the full sale-order cycle (delivery notes, invoicing, picking, fulfilment, shipping, delivery)
- Maintain service targets (OTIF u003e95%, chargebacks u003c1%, SLAs u003e95%) and ensure compliance across channels
- Manage export/import activities: select forwarders, negotiate rates, oversee customs and global documentation
- Control transport costs and validate freight invoices, raising disputes when needed
- Track and report logistics KPIs (OTIF, SLAs, chargebacks); perform ad-hoc analysesfor decisions




- Monitor 3PL and carrier performance; liaise with forwarders,couriers, 3PL, accounting, and Ops
- Handle exceptions with human-in-the-loop workflow and implement corrective actions; identify recurring issues to automate
- Cross-train across regions and channels to handle peaks and transitionsResponsabilidades
- Bachelor degree or equivalent operational experience in supply chain or logistics
- Experience in operational fulfilment, distribution, or freight/forwarder management, preferably in DTC, retail or fashion
- Experience with international logistics (export/import, customs procedures, documentation) for the export/import track
- Strong cost control skills with ability to validate freight billing and manage transport budget
- Solid data/reporting skills; comfortable with KPIs (OTIF, SLAs, chargebacks)Requisitos principales
- Culture of Freedom, Responsibility u0026 Trust
- Adaptable Working Hours
- Hybrid Work Model
- Summer Hours
- Exclusive Discounts
- Creative Office Life

📌 Operations & Supply Chain Specialist (Barcelona)
🏢 ALOHAS
📍 Barcelona