Experteer Overview In this role you will protect and manage clients' security infrastructures, ensuring reliable operation and prompt resolution of incidents. You will work within a cross-functional team, handling escalations and providing second-level support to minimize downtime. The position emphasizes proactive monitoring, change execution with risk awareness, and collaboration with automation teams to optimize tasks. This is a fully remote opportunity based in Spain or the Czech Republic, offering growth within a global security-focused organization.Compensaciones / Ventajas
- Monitor and manage work queues to resolve incidents/requests within SLA
- Update tickets with resolution actions
- Investigate issues, log incidents promptly, and document root causes
- Provide second-level security incident support and collaborate with other teams and clients
- Execute changes with risk and mitigation plans and ensure proper approvals
- Follow shift handover procedures and communicate upcoming critical tasks
- Escalate tickets when needed to CoE or management
- Collaborate with automation teams to optimize tasks and automate routine work




- Coordinate with internal and external resolver groups (e.G., Service Provider, TAC)
- Assist L1 Engineers with triage and troubleshooting; lead initial client escalations
- Contribute to change management with detailed change records and maintenance planning
- Audit incidents and requests for quality and knowledge base improvements
- Produce trend analyses to identify automation opportunities and reduce tickets
- Support project work and disaster recovery activities as required
- Perform other related tasks as requiredResponsabilidades
- Moderate experience in managed services handling security infrastructure
- Moderate knowledge of ticketing tools, preferably ServiceNow
- Moderate knowledge of ITIL processes
- Experience working with vendors and third parties
- CCNA certification must; CCNP in Security or PCNSE is a plus
- Bachelor's degree in IT/Computing or equivalent experience
- Certifications relevant to services supported (additional weight)Requisitos principales
- remote work
- diversity and inclusion
- global team environment
- equal opportunity employer

📌 Network Security Engineer (Barcelona)
🏢 Ntt Data
📍 Barcelona