Experteer Overview In this role, you will lead Nutanix’s Worldwide Support team in Barcelona, driving a customer-first culture and high-quality resolution of complex issues. You will partner with Engineering, Field, and Sales to deliver exceptional support while building cross-functional connections across the global organization. You’ll shape how we handle escalations and performance, contributing to a strong NPS and customer satisfaction. This position offers leadership across diverse teams and global projects, with growth support and a focus on development. You will play a pivotal role in scaling our support function as part of a dynamic, hybrid-cloud environment.Compensaciones / Beneficios
- Lead and mentor a team of Technical Support Engineers with a customer-focused mindset
- Oversee management of complex escalations
- Document and report team performance and escalations for transparency
- Cultivate relationships across the organization to enable cross-collaboration
- Achieve Nutanix entry-level technical certification within six months
- Prioritize tasks, manage conflicts,



and perform under pressure to sustain high performanceResponsabilidades
- Minimum 5 years in support roles with at least 3 years in management of Support Engineers
- Strong people management and team leadership capabilities
- Technical background to understand engineering work and support complex issues
- Experience in handling escalations and leading global projects
- Strong communication skills across diverse stakeholders and departments
- Excellent emotional intelligence and conflict management skills
- Fluency in English; additional languages a plus
- Familiarity with Nutanix technology, hyper-converged infrastructure, and cloud-native technologies desirableRequisitos principales
- Nutanix stock (RSU) with vesting
- Employee Stock Purchase Plan (ESPP)
- Private Health Care Plan for you and family
- Life and disability insurance
- Meal voucher card
- Adaptable compensation scheme including transport assistance

📌 Manager, Worldwide Support (Barcelona)
🏢 Nutanix
📍 Barcelona