This is not only a customer support position.

Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.

We’re hiring a Travel Concierge / Travel Manager who owns client outcomes, negotiates directly with partners, and combines high-touch service, commercial thinking, and operational control.

Your Mission

You are responsible for turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip.

You don’t just assist — you advise, negotiate, close, and deliver.

What You Will Do
Client Ownership (End-to-End)

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- Lead direct conversations with clients (chat, email, calls)

- Clarify preferences, constraints, budgets, and expectations

- Guide clients toward the best-fit solution and close bookings

- Stay responsible for the trip before, during, and after travel

Travel Design & Partner Negotiations

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- Design complete ski & mountain travel packages:

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- hotels & chalets

- transfers

Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners

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- availability & room allocation

- upgrades, perks, and added value for clients

- Compare multiple partner offers and select the best commercial and experiential outcome

- Maintain and grow long‑term partner relationships

Commercial Thinking & Upsell

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- Proactively suggest higher‑value or better‑fit options

- Increase booking value through relevance, not pressure

- Think in terms of experience quality, conversion, and margin





- Balance client satisfaction with commercial goals

- Manage bookings, confirmations, changes, and payments

- Handle exceptions and last‑minute changes calmly and independently

- Ensure accuracy, timelines, and zero loose ends

Product & AI Contribution

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- Identify recurring client needs, objections, and emotional patterns

- Feed insights into our AI‑powered travel assistant

- Collaborate with product and marketing teams to improve matching, conversion, and retention

Who You Are

You are not a customer support agent. xcskxlj

You are closer to a travel advisor, travel manager, or concierge with commercial responsibility.

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- You have experience in travel, hospitality, concierge, or luxury services

- You’ve handled partner negotiations (hotels, suppliers, DMCs, venues, etc.)

- You’re comfortable discussing prices, terms, and alternatives

- You take ownership instead of escalating problems

- You stay calm under pressure and enjoy autonomy

Skills & Tools

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- French, Spanish, or German — strong plus

- Confident with CRM systems, booking tools, Asana, Google Workspace, Notion, ChatGPT

This Role Is NOT For

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- Customer support or ticket‑based roles

- People without negotiation or sales responsibility

- Candidates who don’t want ownership over outcomes

Why Join Us

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- Build a premium travel product, not a mass OTA

- Work in a role with real commercial influence

- Be part of a fast‑scaling, international team

- Access to partner trips, internal testing travel, and industry perks

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📌 Travel Concierge (España)
🏢 Skibookers
📍 España