COCUNAT in Barcelona is building a new Retention department to own one of the company’s key growth levers: recurring revenue. You will lead from day one, shape three strategic areas and define the team, systems and operating model for scalable growth. You will transform customer behaviour into profitability through experimentation and automation, building the function with a focus on lifecycle, CRM, and customer value. Fluent English is required; Spanish is valued. #J-18808-Ljbffr