Job OverviewWe are looking for a motivated and customer-focused Dutch-speaking Customer Support Specialist to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction.Key Responsibilities- Provide excellent customer support via phone, email, and chat in Dutch and English- Handle customer inquiries, complaints, and requests in a professional and timely manner- Troubleshoot issues and provide appropriate solutions or escalates when necessary- Maintain accurate records of customer interactions in the system- Ensure customer satisfaction by delivering a high standard of service- Work closely with internal teams to resolve complex cases- Meet performance targets and KPIs (response time, resolution rate, customer satisfaction)Requirements- Fluency in Dutch (C2 level)



and good command of English (B2 or higher)- Previous experience in customer support or a client-facing role is an advantage- Strong communication and problem‑solving skills- Ability to work in a fast‑paced environment- Basic computer skills and familiarity with CRM systems- Team player with a proactive attitudeWhat We Offer- Competitive salary package- Relocation support (if applicable)- Modern office in Madrid- International and multicultural work environment- Career development opportunities- Training and continuous learningPreferred Profile- Customer-oriented mindset- Strong attention to detail- Ability to remain calm under pressure- Versátil and adaptable#J-18808-Ljbffr

📌 Dutch-Speaking Customer Support Specialist (Madrid)
🏢 Cross Border Talents
📍 Madrid