Experteer Overview In this role, you will help ensure stable, scalable IT infrastructure while infusing data-driven insights and GenAI-driven automation. You’ll operate at the crossroads of IT operations, analytics, and automation to improve service performance and reduce outages. You’ll collaborate with cross-functional teams to resolve incidents and drive continuous improvements. This position offers a visible impact in a global, matrixed environment and a focus on transforming operations through automation and AI-enabled thinking.Compensaciones / Incentivos
- Support the development and delivery of the IFIS stability roadmap with emphasis on change quality and risk reduction
- Monitor, analyse, and proactively address infrastructure performance issues across servers, networks, workplace, and applications
- Collaborate with cross-functional teams to resolve incidents, conduct root cause analysis, and develop preventive action plans
- Identify and leverage GenAI and automation opportunities to enhance IT operations and monitoring
- Identify opportunities for process optimization across incident, problem, and change lifecycles
- Apply data analytics to operational data to measure improvements, surface trends, and inform actions




- Drive automation adoption to reduce manual effort and improve service delivery
- Stay updated on industry trends and tooling to bring fresh thinking to the team
- Communicate status and improvement results clearly to technical and non-technical stakeholders
- Prepare and present performance reports to senior managementResponsabilidades
- Bachelor in Technology or related field
- ITIL 4 Foundation certification or progress toward it
- Strong data analytics with Excel, Power BI, or SQL to build KPI dashboards
- Experience in ITSM (incident, problem, change management)
- Proficiency in MS Excel and PowerPoint; familiarity with data modelling tools
- Hands-on experience with ServiceNow or equivalent ITSM platform
- Familiarity with GenAI tooling or automation platforms
- Experience translating IT operations workflows into automation or GenAI requirements
- Knowledge of observability and monitoring practices (AIOps, anomaly detection, log/event correlation)
- Agile or Scrum experience
- Experience in large, matrixed, or regulated organizationsRequisitos principales
- hybrid work model
- up to 25 days abroad
- bonus scheme
- pension
- employee shares program
- learning and development

📌 It Operations & Stability Analyst (Barcelona)
🏢 Allianz
📍 Barcelona