Responsibilities

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- This role sits squarely at L1: you’ll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context
- Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing
- Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs
- Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials
- Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs
- Help manage and grow our online developer communities (Slack, Reddit, etc.)



by answering questions and surfacing feedback

Benefits

- 401k
- Health and dental insurance
- Unlimited PTO

Qualifications and Skills

- Strong technical communication skills.
- DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
- Prior experience with Databento’s API is strongly preferred, as well as familiarity with financial trading and/or market data.
- Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
- Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
- At least 2 years of experience in technical support, QA, or engineering.
- Working proficiency in Python. xcskxlj
- Experience at an early-stage startup is a plus.
- Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you.

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📌 Technical Support EngineerFrontline Support) (Salt)
🏢 Databento
📍 Salt