Responsibilities- Provide first-line technical support.- Diagnose and troubleshoot software, hardware, and system issues.- Guide customers through product setup, configuration, and best practices.- Escalate complex technical issues to the engineering team while ensuring timely resolution.- Maintain detailed records of customer interactions and solutions in the support system.- Create, update, and improve technical documentation, FAQs, and knowledge base articles.- Identify recurring issues and suggest product improvements.- Collaborate with cross-functional teams to enhance customer experience.Requirements- 1+ years of experience in a technical role.- Strong troubleshooting and problem-solving skills.- Excellent communication skills, both written and verbal.- Experience documenting solutions, writing user guides, or contributing to knowledge bases.- Familiarity with ticketing systems and customer support tools.- Ability to explain technical concepts to non-technical users.- Proactive and customer-focused mindset.#J-18808-Ljbffr

📌 Technical Support Engineer (Madrid)
🏢 Jobtailor
📍 Madrid