IT Service Desk Analyst – Parla, Illescas, Spain

Para una comprensión completa de esta posibilidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo.
Responsibilities

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- Record and resolve Service Desk queries within SLA targets.

- Day‑to‑day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.

- Set up and install new PC hardware and software, following departmental procedures and standards.

- Carry out routine scheduled IT activities, such as server backups.

- Perform administration duties such as adding and removing network user IDs and email accounts in line with departmental procedures and standards.

Qualifications





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- High School Diploma or GED required; associate or bachelor’s degrees preferred.

- Minimum of 5 years of IT support experience.

- Knowledge of PC hardware technology, maintenance and repair of PC hardware.

- Knowledge of current Windows OS applications, servers and workstations.

- Effective, logical problem‑solving abilities, capable of using initiative to provide solutions to recurring problems. xcskxlj

Candidates must be eligible to work in the country where the position is based.

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📌 IT Service Desk Analyst (Parla)
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