- Respond to customer queries via email and phone in a timely and knowledgeable manner- Troubleshoot and resolve issues while providing accurate information and following up as needed- Document interactions and escalat* complex cases to the appropriate teams- Ownership of incoming requests from customers, including the creation of tickets for the internal organization- Ownership for tracking-to-resolution of recorded incidents or bugs- Answering and handling customer inquiries for our customers in Europe- Internally, you're the first point of contact for knowledge on the operational use of our softwareRequirements- Background in finance and or accounting is a strong plus- Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus- Ability to handle a variety of tasks at a high frequency- Structured and detail oriented approach to work- Fluency in English and Spanish, additional languages are a plusCore CompetenciesDemonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining detailed documentation. Proficient in managing high volumes of customer interactions with a structured approach, and fluent in English and Spanish to support diverse clientele.Highest-signal resume keywords- Customer Service- Issue Resolution- Ticket Creation- Fluency in English and Spanish- Operational ExperienceATS Optimization KeywordsSoft Skills- Detail Oriented- Structured Approach- Multitasking AbilityIndustry Keywords- Finance- Accounting- Customer Inquiries- Operational Use of Software#J-18808-Ljbffr

📌 Customer Care Specialist – Spanish Speaker (Barcelona)
🏢 Jobtailor
📍 Barcelona