Technical Support Engineer Id54393 Agile Engine•Sevilla, Kingdom Of Spain, ES

WHY JOIN US If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!
ABOUT THE ROLE As aTechnical Support Engineer, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems.
This role offers hands‑on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.
WHAT YOU WILL DO Resolve product-related and technical queries via email and screen sharing sessions
Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks
Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience
Support customers with the remote installation, updates, and maintenance of Test Rail Server instances




Assist users in navigating complex setups involving various server environments and web technologies
MUST HAVES Minimum 2 years of experience in a technical support role
Excellent written and verbal English communication skills
Hands‑on experiencemanaging both Windows and Linux servers
Strong understanding ofnetworking and web technologies
Self‑motivated and driven by performance metrics to achieve individual and team targets
Availability for rotating schedules to support customers 24/5
NICE TO HAVES Degree in Computer Science or a related technical field
Knowledge of SQL or database administration
Understanding of the software testing lifecycle and development processes

Proven track record of exploring new tools and troubleshooting complex software stacks

PERKS AND BENEFITS Professional growth: Mentorship, Tech Talks, and personalized growth petitive compensation:USD-based pay with education, fitness, and team activity budgets.
Exciting projects: Modern solutions with Fortune 500 and top product companies.
Flextime: Adaptable schedule with remote and office et

Technical Support Engineer Id54393 • Sevilla, Kingdom Of Spain, ES

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📌 Technical Support Engineer Id54393 (Sevilla)
🏢 AgileEngine
📍 Sevilla