Experteer Overview
As Service and Operation Lead, you will drive the end-to-end operations of a large-scale telecom network, acting as the technical interface to the customer for coordination and transformation initiatives. You will oversee NOC activities, incident management, and continuous improvement to ensure service reliability and performance. You’ll lead cross-technology discussions, mentor engineers, and coordinate with vendors to defend SLAs and KPIs. This role offers impact in transforming operations with automation and strong customer engagement. Join a mission-focused team advancing connectivity for a brighter world.
Compensaciones / Incentivos
• Provide technical guidance to NOC engineers, field teams and operational staff
• Serve as primary customer escalation point for complex network issues and major incidents
• Lead technical reviews, root cause investigations, and corrective action planning
• Ensure compliance with standards, safety regulations, and customer requirements through documentation and quality control
• Participate in incident, problem, capacity,
performance and change management
• Engage in operational governance meetings, service reviews and technical workshops
• Contribute to operational performance and defend SLA/KPI towards customers
• Drive automation and operational transformation roadmap with the customer
• Coordinate with equipment vendors and support organizations; manage technical escalations with vendors
Responsabilidades
• 8–15+ years of telecommunications network operations experience
• Technical knowledge on carrier-grade DWDM and IP/MPLS networks
• Proven customer-facing experience with telecom operators or service providers
• Fluent in Spanish u0026 English (spoken and written)
• Home based in Spain / Madrid
Requisitos principales
• Flexible and hybrid working schemes
• Maternity and Paternity Leave
• Life insurance
• Well-being programs
• NERGs (employee resource groups)
• Learning and development opportunities
📌 Service and Operation Lead (España)
🏢 Nokia
📍 España