- You will provide inbound customer support via email, phone and live chat.- Deal with a wide range of issues: from making sure that every tax return is completed correctly, to helping us manage the relationship with our accountant partners.- No two problems are the same. You'll take full ownership of issues that you'll be empowered to resolve.- You'll also get involved in projects to help us build a bigger, better business. And you'll provide insights and feedback to improve our processes and product.- You'll help us analyse data in order to improve our product, service and offer.Requirements- Strong communication skills.- Proficient in both Spanish and English. We are a German based company, therefore, many meetings will be conducted in English.- Previous customer service experience.- Passionate about technology and desire to understand our product inside out.- Strong customer empathy,



attention to detail and calm under pressure.- A willingness to learn and progress.- Problem solver and team player.Core CompetenciesDemonstrates strong customer service skills with a focus on problem-solving and effective communication in both Spanish and English. Capable of analyzing data to enhance product and service offerings while maintaining attention to detail and customer empathy.Highest-signal resume keywords- Customer Service Experience- Bilingual Communication (Spanish and English)- Problem Solving- Data Analysis- Attention to DetailATS Optimization KeywordsSoft Skills- Strong Communication Skills- Customer Empathy- Calm Under Pressure- Willingness to Learn- Team PlayerIndustry Keywords- Inbound Customer Support- Tax Return Management- Accountant Relationship Management- Process Improvement- Product Insights#J-18808-Ljbffr

📌 Ops & Support Associate (Madrid)
🏢 Jobtailor
📍 Madrid