This role supports Gong’s continued growth by driving timely collections, reducing DSO, minimizing bad debt risk, and ensuring a positive customer experience while protecting cash flow

The Collections Specialist partners with customers and internal teams to resolve billing and payment issues, accelerate cash collections, maintain accurate AR records, and support operational efficiency through process improvements and AI. The role also provides backup support for billing, sales order approvals, and payment applications, helping ensure business continuity and scalable growth

Manage inbound customer billing and payment inquiries through the Accounts Receivable shared mailbox and ticketing system, ensuring timely and professional responses
Proactively follow up on outstanding invoices and resolve payment delays while maintaining positive customer relationships

Research and resolve billing discrepancies, invoice disputes, purchase order issues, and payment questions by partnering with internal stakeholders

Prepare customer account reconciliations and statements upon request

Monitor customer billing portals, including invoice submission, payment status, and compliance with customer requirements
Collaborate with Sales, Revenue Operations, Legal, Customer Success, and Revenue Accounting to resolve billing and collection issues
Provide backup support for sales order approvals, invoice revisions, and billing operations during team coverage
Assist with payment application activities and research unapplied or misapplied cash as needed
Maintain accurate customer account records and document collection activities
Identify recurring issues and recommend process improvements to improve efficiency and customer experience




Leverage AI and automation tools to streamline communications, summarize account activity, and reduce manual administrative work while maintaining appropriate oversight
Assist with monthly reporting, audit requests, and other Accounts Receivable and Revenue initiatives
Contribute to the development and maintenance of standard operating procedures supporting a scalable Order-to-Cash process
Benefits Mental health support resources
Work from home stipend
Generous vacation days
Quarterly recharge company shutdowns
Parental leave
Employee equity
Commuter & parking benefits
Retirement savings
Training & development programs
Employee resource groups
Mentorship opportunities
Adaptable wellness fund
3+ years of experience in Accounts Receivable, Collections, Billing, or Order-to-Cash
Experience collecting commercial customer accounts in a high-volume environment
Strong understanding of invoicing, collections, account reconciliation, and payment application concepts
Strong analytical and problem-solving skills with exceptional attention to detail
Excellent written and verbal communication skills
Experience with ERP systems such as Net Suite, Oracle, SAP, or similar, as well as Salesforce
Experience working with customer procurement or invoicing portals
Intermediate to advanced Excel or Google Sheets skills (pivot tables, lookups, filtering, reporting)
Demonstrated ability to identify process improvements and drive operational efficiencies
Experience using AI productivity tools such as ChatGPT, Microsoft Copilot, or similar
Ability to manage competing priorities in a fast-paced, high-growth environment
Experience supporting billing operations or sales order approvals

Experience in a SaaS or recurring revenue environment

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📌 Collections Specialist (Salt)
🏢 Gong
📍 Salt